Launch Warranty

Launch warrants its products to be free of manufacturing defects for one year from the date of purchase as validated by a copy of your original sales receipt.

If your product is verified as having a valid warranty issue we will repair or replace the product free of charge. In the event of an exact replacement (Model, size, and/or color) is no longer available; we will replace your product with one of comparable performance, size and value. This applies to replacement parts as well.

If you have a user serviceable product under warranty* and need a replacement part**, please see your dealer.

* Please note a digital photo of the product showing the defect and a digital photo original sales receipt are required fields, for verification of eligibility. If you do not have access to a digital camera, cell phone camera, etc., you will need to see your authorized Launch dealer.

** Please note that some colors are only available in very limited supplies and often sell out quickly. In the event we do not have an exact replacement part, we will send a functional replacement in any available color.

What is Covered

  1. Structural cracks on the top sheet, base, core, edge, sidewall due to a manufacturing defect.
  2. Delaminating of top sheet, base, sidewall, edge, tip and tail protectors due to a manufacturing defect.
  3. Stripped, spinning or misaligned inserts. (Note: Inserts that are stripped due to improper mounting are not repairable, and are not considered a material flaw.)
  4. Stitching, zippers, & Velcro tabs that are not a result of normal wear and tear.

 

What is Not Covered

  1. Any problem resulting from impact, misuse, abuse, or neglect. This includes but is not limited to rail and rock damage.
  2. Cosmetic issues including top sheet dents or chips, sun-faded graphics, and edge oxidation or rust.
  3. Board damage resulting from improper mounting of bindings, including the use of incorrect mounting hardware, the mounting of non-Launch bindings or base dimples in the binding insert area as a result of improper mounting.
  4. Damage caused by any modifications made outside of the Launch facility.

 

What to Do if You Have a Warranty Issue

  1. Return the product to the authorized Launch dealer where the product was originally purchased if possible.
  2. Bring a copy of your original Sales Receipt.
  3. Your Dealer will contact Launch for a return authorization.
  4. The consumer is responsible for return shipping to Launch.

Launch will pay return shipping to customer.